Service Mission

Research and production sectors depend on rapid service and flawless reliable production environments. Our service and preventative maintenance measures are in place to avert technical problems and disruptions. The technical support ensures that our customer's systems operate flawlessly and keeps them at the cutting-edge of technical progress. Technical improvements can be installed swiftly and boost the productivity of equipment and systems.

We carefully analyse the immediate environment of the future location in close collaboration with sales team, even before a new equipment or system is installed. This eliminates sources for failures in advance.

We offer made to measure service contracts, which ensure that our service is in line with our customers' specific needs. These contracts detail all services and significantly reduce the risk of disruptions. Apart from providing regular servicing and maintenance our customers can rely on professional support suited to their specific needs. For those customers who have chosen not to take advantage of service contracts we operate a special call service (on-call) liable for costs. Technical failures can be resolved quickly, ensuring that production and research can continue smoothly.

We have installed cutting-edge information technology systems in our European headquarter in Krefeld, Germany, to ensure prompt and accurate customer request processing. A prime example is the installation of our data base linked centre, CTI (Computer Telephony Integration). As soon as our employees receive a call all relevant customer and equipment information is displayed on screen, boosting our customer support.

Apart from our European headquarter and our branch offices we have established service centres in three locations in Germany and seven in UK and Ireland in a bid to accelerate our intervention if problems arise. These centres are staffed with highly-qualified engineers from our technical services team.

A key part of service is safeguarding the supply of parts and accessories. Our worldwide network facilitates fast and reliable delivery.
It connects all warehouses and distribution centres around the world.
Up-to-the-minute stock levels can be checked in GVS (Global Virtual Stockhouse), a virtual warehouse on our Intranet. Our logistic system quickly dispatches all required components.